missing access_level_updated webhook event

Hello Will, this is Berenay from Adapty Support Team. Thank you for your questions!

What you’re seeing is expected behavior.

access_level_updated is used to reflect changes to the access level configuration itself, for example when access is granted, extended, or when auto-renewal status changes after cancellation. When a trial or subscription simply reaches its natural end, Adapty uses the lifecycle completion events, trial_expired and subscription_expired, to indicate that access has ended.

So for this flow:

• when the user starts a trial or subscription, access is granted

• when the user cancels, access_level_updated reflects that auto-renewal was disabled, while access remains active until the end of the current period

• when that period ends, trial_expired or subscription_expired is the event that marks access loss

This event model is designed so you can track both:

• access state changes during the lifecycle, and

• the final completion of the trial/subscription period

If your goal is simply to determine whether the user currently has access, the recommended approach is to treat access_level_updated together with the final lifecycle events (trial_expired / subscription_expired) as the source of truth for access transitions.